Ross Stores, Inc. is hiring: Retail Associate in Louisville

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun treasure-hunt shopping experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and a commitment to diversity, equality, and inclusion in the community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. This includes greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as needed to support customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors and maintain a safe environment on the sales floor.
• Maintain awareness to create a safe, secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; greet customers and acknowledge them throughout the store; assist with merchandise and questions in a polite and knowledgeable manner.
• Provide prompt and efficient responses to customers; handle issues in a courteous manner and involve Store Leadership when needed.
• Represent and support the company brand at all times; maintain a professional appearance and adhere to dress code.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) and replenish restroom supplies to maintain store standards.
• Assist with merchandise receipt flow to the sales floor, following monthly presentation guidelines and maintaining brand familiarity within departments.
• Understand Loss Prevention concepts and merchandise protection standards.
• Follow MOS (Miss out of Stock) policies and processing, including notification to Store Leadership for disposal reviews.
• Handle cash and transactions with accuracy and follow all related procedures.
• Demonstrate urgency to maximize productivity and adhere to store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.