Retail Associate Job at Ross Stores, Inc. in Louisville

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Our focus is on providing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience.

As part of our team, you will experience values that start with our people. We are committed to diversity, equality, and inclusion, and to continuous learning opportunities and development for our teams. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company focused on an inclusive work environment.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, following company best practices, and performing a range of tasks as needed to support customer service and store operations.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet customers, make eye contact, and be professional.
• Assist Customers; be register-trained, answer questions, and help with merchandise; provide prompt responses and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store areas and restrooms.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and organized to standard.
• Expedite newly received merchandise to the sales floor and merchandise items per presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity.
• Follow MOS policies and proper processing and notifications for disposals.
• Follow policies concerning cash, checks, credit cards, refunds, voids, and offline procedures; maintain accuracy with tenders.
• Work with a sense of urgency to maximize productivity and align with store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment and ladders; some assignments may require other qualifications.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not a comprehensive list. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to complying with laws prohibiting discrimination based on protected characteristics.