Land of Lincoln Goodwill Industries, Inc. is hiring: Retail Associate in Clinton

Overview

Join to apply for the Retail Associate role at Land of Lincoln Goodwill Industries, Inc.

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Retail Associate

Department: Retail operations

Reports To: General Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Supervises: N/A

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times. Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

Responsibilities

• Provide excellent service to customers and donors
• Performs all register transactions accurately
• Maintain cash register stock level according to standards
• Follow general housekeeping standards
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
• Understand and achieve quotas to meet sales goals
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Merchandise sales floor when needed
• Recovering to maintain sales floor product levels and to keep the store cleaned and organized
• Perform janitorial and housekeeping duties as needed
• Maintain sales floor stock level
• Ensure product is properly merchandised (Sized) and categorized
• Check, accept, unload and process donations from the customer
• Accurately maintain daily donation records
• Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
• Unload and load trailers and straight trucks according to standards
• Perform opening and closing donation door procedures
• Prepare required donation records and reports
• Unload, inspect, and sort donated goods following the current LLGI SOP
• Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
• Transport stock to and from workstations
• Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
• Assume responsibility and accountability for the completion of job duties to meet production goals
• Contribute to team success by involving others in work processes, decisions and actions
• Assist processors in swapping full equipment with empty ones to expedite operations
• Help price furniture and keep them going from door directly to sales floor
• Assist in cutting cardboard and filling the cardboard gaylords

Qualifications

• Competencies: Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency
• Education, Experience, And Credentials: Basic math skills; follows LLGI policies and procedures; reliable attendance; embraces mission, vision, and values
• Knowledge, Skills, And Abilities: Interacts with people with disabilities professionally; maintains confidentiality; clear verbal communication; works independently and fosters a strong team; promotes diversity and inclusion; professional and ethical behavior; understands and follows LLGI policies

Physical Requirements

• Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high
• Push/pull z-racks up to 150 pounds
• Stand for long periods; perform bending, reaching, stooping, kneeling, crouching, and lifting
• Demonstrate visual acuity to evaluate donated items; identify odors

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Exposure to allergens such as dirt, dust, mold, metals, rubber, latex, pet hair

Tools and Equipment

• Cash register, barcode reader, pallet jacks, pricing and tagging machines, and other retail equipment

Contacts

• LLGI Staff, Volunteers, Vendors/Suppliers, General Public, Donors/Customers