Retail Associate Job at Land of Lincoln Goodwill Industries, Inc. in Springfield

Retail Associate – Land of Lincoln Goodwill Industries, Inc.

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Retail Associate

Job Location: Springfield, IL

Department: Retail Operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Position Type: Full Time

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. We expect our Retail Associates to work with integrity and a positive attitude at all times. They are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They must be customer/donor-focused, operate with minimum supervision, and understand business demands.

Essential Job Duties

• Cashiering: performs all register transactions accurately; maintain sales floor and cash register stock level according to standards; follow general housekeeping standards; demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing; understand and achieve quotas to meet sales goals; follow sales floor procedures, ensure high-quality output, and take action to correct quality problems; merchandise sales floor when needed; recover to maintain sales floor product levels and to keep the store cleaned and organized; perform janitorial and housekeeping duties as needed

• Sales Floor: performs all registered transactions accurately when assigned; maintain sales floor stock level, properly merchandised (sized) and categorized; follow general housekeeping standards; demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing; understand and achieve quotas to meet sales goals; follow sales floor procedures, ensure high-quality output, and take action to correct quality problems; recover to maintain sales floor product levels and to keep the store clean and organized; perform janitorial and housekeeping duties as needed

• Donor Door: check, accept, unload and process donations from customers; accurately maintain daily donation records; sort and process donations according to LLGI SOP; unload and load trailers and straight trucks according to standards; perform opening and closing procedures; prepare required records and reports; perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned

• Processing and Pricing: unload, inspect, and sort donated goods following the current LLGI SOP; grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area; transport stock to and from workstations; effectively manage time to ensure that work is completed efficiently and in accordance with production standards; assume responsibility and accountability for the completion of job duties and meet production goals; contribute to team success by involving others in work processes, decisions and actions; perform janitorial and housekeeping duties as needed

• Material Handling: transport stock to and from workstations, donor doors, and staging areas; assist processors in swapping full equipment with empty ones to expedite operations; help price furniture and keep them going from donor door to sales floor; assist in cutting cardboard and filling the cardboard Gaylords; perform janitorial and housekeeping duties as needed

Core Competencies

Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency

Essential Job Requirements

Education, Experience, and Expectations

• Basic math skills
• Understands and follows LLGI policies and procedures
• Ability to be consistently at work and on time on scheduled work days
• Embraces the mission, vision, and values of LLGI
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
• Demonstrates sensitivity and the ability to communicate with a diverse population
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere
• Demonstrates professionalism, integrity and ethical behavior

Physical Requirements

• Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high
• Push and pull z-racks weighing up to 150 pounds
• Ability to bend and reach into gaylords five feet high
• Manual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging guns
• Stand for long periods
• Ability to perform a combination of tasks for extended periods including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling
• Visual acuity to evaluate donated items for quality
• Ability to identify odors to evaluate donations for undesirable conditions

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Exposure to allergens including dirt, dust, mold, metals, rubber, latex, and pet hair

Tools and Equipment

• Cash register, bar-code reader, price tagging machines, pallet jacks, etc. (as used in retail operations)

Regular Contacts

LLGI Staff, Volunteers, Community Service Workers, Vendors/Suppliers, General Public Donors/Customers Service Participants

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Non-profit Organizations