Retail Associate Job at Land of Lincoln Goodwill Industries, Inc. in Vandalia

Overview

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Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Details

• Job Title: Retail Associate
• Department: Retail operations
• Reports To: General Manager
• Classification: Non-Exempt
• EEO-1 Category: Laborers and Helpers
• Safety Sensitive: No
• Supervises: N/A

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. They are expected to work with integrity and a positive attitude at all times. Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They must be customer/donor-focused, operate with minimum supervision, and understand business demands.

Essential Responsibilities

• Provide excellent service to customers and donors
• Perform all register transactions accurately
• Maintain cash register stock levels according to standards
• Follow general housekeeping standards
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
• Understand and achieve quotas to meet sales goals
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Merchandise sales floor when needed
• Recover to maintain sales floor product levels and keep the store clean and organized
• Perform janitorial and housekeeping duties as needed
• Maintain sales floor stock levels and ensure product is properly merchandised (sized) and categorized
• Check, accept, unload and process donations from customers
• Accurately maintain daily donation records
• Sort and process donations according to LLGI SOP
• Unload and load trailers and straight trucks according to standards
• Perform opening and closing donation door procedures
• Prepare required donation records and reports
• Unload, inspect, and sort donated goods following the current LLGI SOP
• Grade by quality specifications, sort into bins, price according to SOP, and assign to staging
• Transport stock to and from workstations
• Manage time effectively to meet production standards
• Contribute to team success by involving others in work processes
• Assist processors in swapping full equipment with empty ones to expedite operations
• Help price furniture and move items from door to sales floor
• Assist in cutting cardboard and preparing materials

Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency

Education, Experience, and Credentials

• Basic math skills
• Understands and follows LLGI policies and procedures
• Ability to be consistently at work and on time on scheduled days
• Embraces the mission, vision, and values of LLGI

Knowledge, Skills, and Abilities

• Interacts with people with disabilities in a manner that enhances dignity, privacy, and confidentiality
• Demonstrates professionalism, integrity and ethical behavior
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere
• Demonstrates sensitivity and ability to communicate with a diverse population, promoting diversity and inclusion
• Interacts with people in a manner that enhances dignity, privacy, and confidentiality
• Requires high level of professionalism, integrity, business conduct and ethical behavior
• Understands and follows LLGI policies and procedures
• Ability to be consistently at work and on time
• Embraces the mission, vision, and values of LLGI

Physical Requirements

• Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high
• Push and pull racks holding up to 100 pieces weighing up to 150 pounds
• Bend, reach into gaylords up to 5 feet high
• Manual dexterity to operate cash registers and tagging guns
• Stand for long periods
• Perform tasks involving stooping, bending, kneeling, crouching, reaching, carrying, pushing or pulling
• Demonstrate visual acuity to evaluate donated items
• Identify smells to evaluate donations for odors

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Exposure to allergens including dirt, dust, mold, metals, rubber, latex, and pet hair

Tools and Equipment

• Cash register, bar-code reader, pricing machines, shopping carts and baskets
• Pallet jacks, dollies, pricing and tagging tools
• Additional retail equipment and PPE as needed

Regular Contacts

LLGI Staff, Volunteers/Community Service Workers, Vendors/Suppliers, General Public, Donors/Customers