State of North Carolina is hiring: Retail Experience Associate in Raleigh

Overview

The North Carolina Museum of Art is seeking an enthusiastic team member to join our organization. The Retail Experience Associate is the primary point of contact for visitors, playing a crucial role in creating a positive and welcoming atmosphere. This position primarily works in the Museum’s retail spaces, greeting visitors and providing accurate information about exhibitions, galleries, the Museum Park, and Museum stores.

Key Responsibilities

• Help manage and maintain retail spaces at the Museum, creating welcoming, interactive visitor experiences aligned with the Museum’s mission and retail goals.
• Integrate welcoming and accessibility considerations into all visitor-facing initiatives and programs.
• Support the Visitor Experience team, including staffing and operations at key hospitality points.
• Assist with merchandising strategies, product design, and inventory initiatives.
• Partner with artists and other vendors to build community partnerships that can enhance offerings in the retail stores.
• Manage database of contact information, recording relevant statistics and survey data.

Position/Physical Requirements

• Typical work schedule is Wednesday – Sunday, 9:00am–5:30pm, 40 hours.

Qualifications

High school diploma or General Educational Development (GED) diploma; two years of related administrative experience; or an equivalent combination of education and experience.

Preferred Experience

• Demonstrated experience working in retail.
• Demonstrated experience processing sales transactions accurately and/or efficiently.
• Demonstrated experience interacting with visitors and/or providing customer service.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears, you may qualify through either years of education or directly related experience, or a combination of both. See oshr.nc.gov/experience-guide for details.

Division & Agency Description

The North Carolina Museum of Art is a division of the Department of Natural and Cultural Resources. The statutory purpose of the museum is to acquire, preserve, and exhibit works of art for education and enjoyment, and to conduct programs of education, research, and publication designed to encourage interest in and appreciation of art. The state’s art collection spans more than 5,000 years, and the museum campus spans 164 acres, making it one of the premier art museums in the Southeast. The park includes facilities such as two main museum buildings, a large outdoor performing arts facility, parking, bike trails, and greenways.

The North Carolina Department of Natural and Cultural Resources (DNCR) manages over 100 locations across the state, including historic sites, museums, parks, and more. For more information, visit www.dncr.nc.gov. We encourage you to apply to become part of our team.

Equal Employment Opportunity

DNCR selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age, disability, National Guard or veteran status, genetic information, political affiliation, or political involvement. We are an Employment First state, ensuring equal opportunities to succeed in the state government workplace. We support pay equity, paid parental leave, and fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process

Please watch our video that walks you through each step of the application process. Be sure to complete the application in full. Resumes may be uploaded but will not be accepted in lieu of a fully completed application. Provide information in Education, Work Experience, and Certificates & Licenses. Supplemental questions are not a substitute for providing all relevant information within the Work Experience section. If multiple applications are submitted, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date. The hiring process may take several weeks.

Contact: N.C. Department of Natural and Cultural Resources, Division of Human Resources, Devyn Kirksey, 109 East Jones Street, Raleigh, NC 27601, Phone: 919-814-6670, employment@dncr.nc.gov.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Government Administration