Project Manager/Sr. Consultant Job at Robert Half in Jacksonville

We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.

Responsibilities:

• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.

• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.

• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.

• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.

• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.

• Oversee digital channels to maintain service reliability and improve user experience.

• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.

• Conduct research to identify opportunities for product and process enhancements, and define project scopes.

• Assist in preparing the annual department budget and managing capital expenditures.

• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.

• Minimum of 5 years of experience in project management or a related field.
• Bachelor’s degree or equivalent industry-recognized certifications in information technology or related areas.
• Strong expertise in IT project management, including planning and implementation.
• Proven ability to manage product development and enhancements within the banking or credit union industry.
• Familiarity with credit union policies and regulatory compliance standards.
• Excellent leadership and mentoring skills to guide team members effectively.
• Advanced knowledge of digital product trends and delivery channels.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.