Receptionist Job at Children's Home of Jefferson County in City of Watertown

Overview

Receptionist role at Children's Home of Jefferson County. This role supports the clinic’s reception area with administrative tasks, greeting clients, scheduling appointments, and maintaining records.

Responsibilities

• Schedule appointments and all duties aligned with Centralized Scheduling
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet service recipients and/or visitors entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Tidy and maintain a neat reception area
• Other duties as assigned by supervisor

Work Environment

Office environment; occasional travel to conferences and/or meetings. May have contact with service recipients that are agitated and/or are in crisis. Some risk involved working with service recipients with mental illness. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments.

Equipment

This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.

Physical Demands

Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours Of Work

Full-time, traditional hours with occasional non-traditional hours including evenings. This position is required to work on-site.

Travel

Travel may be required throughout the service area (Jefferson, Lewis County).

Required Education and Experience

High School Diploma or General Equivalency Diploma. Prior work experience in an office environment preferred.

Skills/Abilities/Knowledge

• Strong organizational abilities and office skills
• Excellent people skills and a team player
• Ability to work with privileged information in an unbiased and ethical manner
• Ability to work with diverse populations
• Effective and excellent oral and written communication skills
• Ability to work cooperatively with others
• Detail-oriented with excellent time-management skills
• Self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional
• Able to react to change productively and handle other duties as assigned

Additional Eligibility Qualifications

• Must maintain privacy of confidential information
• Successful completion of routine pre-employment requirements as mandated by relevant agencies, plus ongoing clearances and exclusion checks (as applicable)
• These requirements include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and eligibility to work in the United States
• A valid NYS driver’s license required
• Corporate Compliance, HIPAA Privacy Security, Workplace Harassment and Discrimination Training, and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Individual and Family Services

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