Barista Job at Crescent Hotels & Resorts in Newark

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Description

Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable. While experience is not required, it is preferred.

Ultimately, the barista ensures an excellent experience for our guests.

Responsibilities When Working a Shift

Customer Service:

• Greet customers immediately upon arrival
• Engage with customers before taking orders (e.g., “How are you today?”)
• Educate customers on menu items and answer questions
• Make recommendations based on customer preferences, up-selling when appropriate
• Take orders accurately, noting preferences for roast, dairy, syrup, etc.
• Process payments (cash and credit cards)
• Serve prepared food such as cookies, pastries, and muffins
• Prepare and serve beverages following recipes

Between Customers:

• Keep the bar area and equipment clean
• Brew drip coffee as needed
• Maintain an empty dirty dish bin and wash dishes
• Replenish supplies such as water containers, mason cups, pastries, and merchandise
• Sanitize tables and chairs, sweep crumbs, and maintain a clean dining area
• Monitor stock levels of syrups, pastries, coffee, and merchandise
• Complete shift-specific checklists and tasks, working ahead when possible
• Report equipment issues and comply with health and safety regulations

This employer is committed to equal opportunity employment and complies with all federal employment laws. Applicants are notified of their rights under these laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality