Business Analyst Job at Infovision in San Francisco

Overview We have an immediate Openings with Our Direct Client for a Long-term contract position Job Title: Business Analyst Duration: 12 Months Responsibilities Own user-support, maintain documentation (process & training), air traffic control Answer directly if its a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system) Answer directly about general product roadmap questions Configure OOTB features for brand admins once alignment is reached Open tickets for the product team/brand admins as needed Be able to discern technical questions and know whether to raise to Engineers or Vendor Direct product questions to Product Manager Own Link Tickets: Track progress on open tickets and SLA Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points) As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance) Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed) Application details Full Name: Phone: E-mail: Rate: Location: Availability: Date of Birth: LinkedIn Profile: Availability for the interview: Availability for the project: Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr