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Core Call Inc

Core Call Inc is hiring: Call Center Agent in Los Angeles

Core Call Inc, Los Angeles, CA, United States, 90079

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Description

Department: Core Call Inc

Location: Los Angeles, CA

Compensation: $18.00 - $25.00 / hour

Description


Job Title: Call Center Agent
Location:Los Angeles, CA
Job Type: Full-Time

Job Overview
We are seeking a dedicated and dynamic Call Center Agent to join our team in providing exceptional customer service and support to our valued clients. As a Call Center Agent, you will be the first point of contact for our customers, helping them to resolve issues, provide information, and deliver a high level of satisfaction with our services.


Key Responsibilities

  • Answer incoming calls and assist customers with inquiries and issues.
  • Provide detailed information about products and services offered by the company.
  • Resolve customer complaints in a professional and empathetic manner.
  • Document customer interactions and update customer accounts accurately.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Maintain a deep understanding of company policies, procedures, and product offerings.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Ability to handle difficult situations and resolve conflicts effectively.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Proficiency in using computer systems and software, including CRM applications

Benefits

  • Opportunities for professional growth and career advancement.
  • Comprehensive training to support your role and skill development.
  • Collaborative and inclusive work environment.
  • Paid time off, including holidays and vacation days.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Strategic Management Services

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