Mark Rink is hiring: Call Center Agent in Los Angeles

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Department: Mark Rink

Location: Los Angeles, CA

Compensation: $17.50 - $24.00 / hour

Description


Job Title: Call Center Agent


Location: Los Angeles, CA


Job Type: Full-Time

Job Summary:We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this fast-paced and rewarding position, you will be the voice of our company, providing exceptional customer service and support to our clients. As a Call Center Agent, your primary responsibility will be to handle incoming calls, address customer inquiries, and resolve issues in a courteous and professional manner.


Key Responsibilities

• Answer incoming calls and provide accurate information to customers.
• Handle customer inquiries and complaints efficiently and empathetically.
• Document all interactions with customers in our database.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Work collaboratively with team members to meet performance targets and deadlines.
• Maintain a professional and positive attitude at all times.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience as a call center agent or similar customer support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using computer systems and software, including Microsoft Office.
• Availability to work flexible hours, including evenings and weekends as needed.
• A passion for helping others and a commitment to providing outstanding service.
  
  

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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