Emerald Logistix is hiring: Call Center Representative in Los Angeles

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Description

Department: Emerald Logistix

Location: Los Angeles, CA

Compensation: $17.25 - $24.00 / hour

Description


Job Title:Call Center Representative
Location: Los Angeles,CA
Job Type: Full-time

About UsWe are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to handle high call volumes with professionalism and grace.


Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collaborate with team members and other departments to enhance customer service processes.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a call center or customer service environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using call center software and Microsoft Office Suite.
  
  

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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