Daily Dot Art
Daily Dot Art is hiring: Call Center Agent in San Antonio
Daily Dot Art, San Antonio, TX, United States, 78208
About Us
Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.
Job Description:
The Call Center Agent will handle incoming and outgoing calls, address customer inquiries, and resolve issues efficiently while maintaining a high level of professionalism. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Location: San Antonio, TX
Job: Full time
Pay: $16.50 - $24.00 per hour
Responsibilities:
- Address customer inquiries, concerns, and complaints in a courteous and professional manner.
- Accurately document customer interactions and update records in the company database.
- Resolve issues promptly or escalate them to the appropriate department when necessary.
- Process orders, track shipments, and provide updates to customers.
- Assist with scheduling appointments and coordinating services as needed.
- Meet individual and team performance metrics, including call handling time and customer satisfaction scores.