Daily Dot Art is hiring: Inbound Call Center Agent in Atlanta

Join to apply for the Inbound Call Center Agent role at Daily Dot Art.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $25.00/hr

Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.

Job Description

We are seeking a dedicated and enthusiastic Inbound Call Center Agent to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. In this fast-paced environment, your ability to effectively communicate and resolve customer inquiries will directly impact customer satisfaction and loyalty.

Location: Atlanta, GA

Employment type: Full-time

Pay: $16.50-$25.00 per hour

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist customers by providing information and resolving issues related to products and services.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the database.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Follow company policies and procedures to maintain high standards of customer service.

Minimum Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work independently and as part of a team.
• Proficient in using computers and call center technology.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Telephone Call Centers

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