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Emerald Logistix

Emerald Logistix is hiring: Call Center Customer Service Agent in Miami

Emerald Logistix, Miami, FL, United States, 33222

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Description

Department: Emerald Logistix

Location: Miami FL

Compensation: $17.25 - $24.00 / hour

Description


Job Title: Call Center Customer Service Agent
Location: Miami, FL
Job Type: Full-Time

About UsWe are seeking a Call Center Customer Service Agent who is passionate about providing exceptional service to our valued customers. As a key member of our customer service team, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.


Key Responsibilities

  • Answer incoming customer calls promptly and professionally
  • Provide accurate information about products and services to customers
  • Resolve customer issues and complaints in a timely manner
  • Document customer interactions and update account information
  • Conduct follow-up calls to ensure customer satisfaction after resolving issues
  • Collaborate with team members to improve service processes and customer experience

Skills, Knowledge and Expertise

  • High school diploma or equivalent; further education is a plus
  • Proven experience in a customer service role, preferably in a call center
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to think critically
  • Familiarity with CRM software and telephone systems
  • Ability to handle high call volumes with professionalism

Benefits

  • Opportunities for career growth and development.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • A dynamic and collaborative work environment.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Transportation, Logistics, Supply Chain and Storage

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