Compunnel Inc.
Compunnel Inc. is hiring: Call Center Representative in South Charleston
Compunnel Inc., South Charleston, WV, United States
Job Summary
We are seeking a highly motivated Customer Service Sales Representative with exceptional problem-solving skills and the ability to turn any customer interaction into a positive experience. This role blends customer service with sales—responsible for delivering outstanding support while promoting, retaining, and selling products and services. You will be the front-line voice for our customers, building trust and loyalty through every conversation.
Base pay range
$16.00/hr - $17.00/hr
Job Title: Customer Service Sales Representative
Location: South Charleston, WV 25303
Duration: Long term Contract
Key Responsibilities
- Promote, retain, and sell company products and services to both new and existing customers.
- Provide exceptional customer experience during each interaction via inbound and outbound phone calls.
- Effectively negotiate and complete “save” or service order requests from customers.
- Assist customers with patience, tact, and professionalism while working efficiently to resolve concerns.
- Accurately communicate applicable fees, adjustments, and service changes.
- Assess customer needs and present tailored solutions to match products and services with client requirements.
- Follow established call flows and scripts to optimize customer experience while meeting sales/service goals.
- Practice active listening to understand customer concerns and ensure accurate resolution.
- Document and process all customer interactions and transactions in company systems.
- Support a positive work environment through teamwork and dedication to customer satisfaction.
- Outstanding customer service skills with a passion for helping people.
- Excellent communication, interpersonal, analytical, and problem-solving abilities.
- Basic math and data entry skills.
- Sales aptitude and ability to promote and upsell products and services.
- Intermediate understanding of hardware peripherals and strong software/hardware troubleshooting skills.
- Ability to multitask in a high-volume, fast-paced environment with accuracy.
Preferences
- Previous Customer Service experience in a high volume
- 2+ years of Call Center experience or equivalent required
- 1 yr contact Center and 1 yr retention experience are preferred
- High school diploma or the equivalent
Seniority level
- Associate
Employment type
- Contract
Job function
- Customer Service
Industries
- Telephone Call Centers