Call Center Representative Job at BCI Acrylic in Export
BCI Acrylic, Export, Pennsylvania, United States
Call Center Representative
Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.
We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose
We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.
Key Responsibilities
- Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation
- Address homeowner questions and objections professionally
- Collect and enter homeowner information, including names, addresses, and phone numbers
- Schedule and confirm appointments for our sales representatives
- Input detailed notes into the computer system about each interaction
- Make quality control phone calls and follow-up calls
- Answer inbound calls from potential customers responding to advertisements
- Update lead information and maintain accurate reports
Qualifications
- Knowledge of sales and marketing principles and strategies
- Previous experience in telemarketing, sales, marketing, or promotions is preferred
- Strong communication and interpersonal skills
- Proficiency in relevant computer applications
- Product training will be provided
Schedule
- Monday Thursday: 11:30 AM 8:00 PM
- Friday: 9:00 AM 5:00 PM
- Rotating Saturdays: 9:00 AM 5:00 PM (typically every 3 to 4 weeks)
Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.
Apply today!