Call Center Representative Job at BCI Acrylic Inc. in Export

Call Center Representative
Location: Export, PA
Company: Mt. Pleasant Window & Remodeling Co.

Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.

We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose:

We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.

Key Responsibilities:

• Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation

• Address homeowner questions and objections professionally

• Collect and enter homeowner information, including names, addresses, and phone numbers

• Schedule and confirm appointments for our sales representatives

• Input detailed notes into the computer system about each interaction

• Make quality control phone calls and follow-up calls

• Answer inbound calls from potential customers responding to advertisements

• Update lead information and maintain accurate reports

Qualifications:

• Knowledge of sales and marketing principles and strategies

• Previous experience in telemarketing, sales, marketing, or promotions is preferred

• Strong communication and interpersonal skills

• Proficiency in relevant computer applications

• Product training will be provided

Schedule:

• Monday – Thursday: 11:30 AM – 8:00 PM

• Friday: 9:00 AM – 5:00 PM

• Rotating Saturdays: 9:00 AM – 5:00 PM (typically every 3 to 4 weeks)

Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.

Apply today!