Call Center Representative Job at LHH in California

6 days ago Be among the first 25 applicants

Call Center Representative – Banking/Financial Services

Location: California- Remote

Pay Rate: $21

About the Role:

We are seeking a customer-focused and detail-oriented Call Center Representative with prior experience in the banking or financial services industry. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a seamless experience across various banking products and services.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, transaction issues, loan applications, and general banking questions.
• Resolve complaints and escalate complex issues to appropriate departments.
• Maintain accurate records of customer interactions and transactions.
• Adhere to compliance and regulatory standards in all communications.
• Meet performance metrics including call quality, response time, and customer satisfaction.

Qualifications:

• Previous experience in a call center environment within a banking or financial institution is required.
• Strong communication and active listening skills.
• Familiarity with banking products, services, and terminology.
• Ability to multitask and navigate multiple systems simultaneously.
• High school diploma or equivalent; additional certifications in finance or customer service are a plus.

Preferred Skills:

• Bilingual proficiency (English + [Insert Language]) is a plus.
• Experience with CRM systems and call center software.
• Strong problem-solving and conflict-resolution abilities.

Why Join Us:

• Opportunities for growth and advancement.
• Supportive team environment with ongoing training.
• Make a meaningful impact by helping customers manage their financial lives.

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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