Call Center Representative Job at Uniting Holding in Columbus
Uniting Holding, Columbus, OH, United States, 43224
Job Title: Call Center Representative
Location: Columbus, United States
Employment Type: Full-time
Experience: Entry level
Job Description:
We are seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers. You will also be responsible for providing accurate information and addressing customer inquiries and concerns.
Responsibilities:
Handle inbound and outbound calls from customers in a professional and courteous manner.
Provide accurate information and address customer inquiries and concerns.
Follow call center “scripts” when handling different topics.
Research required information using available resources.
Identify and escalate priority issues to the appropriate team member.
Route calls to appropriate resource when necessary.
Document all call information according to standard operating procedures.
Complete call logs and reports as needed.
Follow up customer calls where necessary.
Requirements:
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to remain professional and courteous with customers at all times.
Ability to multi-task, set priorities, and manage time effectively.
Ability to work in a fast-paced environment.
Basic computer skills.
Willingness to work flexible hours, including weekends and holidays.
Must be able to work in the Columbus, United States office. Remote working is not available for this position.
Benefits:
Competitive salary
Health insurance
Paid time off
Retirement savings plan
Ongoing training and development opportunities
Employee discounts and perks
If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity!
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