Call Center Specialist Job at Sterling Search Partners in Tupelo

Sterling Search Partners is helping a Tupelo client with its search for a Call Center Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of August 11th. Start Date is September 8th.

During training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM.

After training you will work: 5 days a week between Monday - Saturday and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM. Saturday shifts are required, and will be 7:00AM - 3:30PM or 8:30AM - 5:00PM.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members and departments to improve customer service processes.
• Meet or exceed performance metrics, including call volume and customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in computer systems and software.
• Ability to work in a fast-paced environment and handle stressful situations.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Staffing and Recruiting

Location: Tupelo, MS | Salary: $40,000.00-$47,000.00 per year