Sterling Search Partners is hiring: Call Center Specialist in Birmingham

Overview

Sterling Search Partners is helping a Birmingham client with its search for a Call Center Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.

Interviews will be the week of August 25th. Start Date is September 22nd.

Schedule

During training: the first 2 months, Monday - Friday 8:00 AM to 5:00 PM.

After training: 5 days a week between Monday - Saturday with one day off (Tuesday, Wednesday or Thursday). Shift: 11:00 AM - 8:00 PM. Saturdays are required with one of: 7:00 AM - 3:30 PM or 8:30 AM - 5:00 PM.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members and departments to improve customer service processes.
• Meet or exceed performance metrics, including call volume and customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in computer systems and software.
• Ability to work in a fast-paced environment and handle stressful situations

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Staffing and Recruiting