Call Center Representative Job at Fickewirth Benefits Advisors in San Buenaventu

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I create welcoming spaces for candidates, employees, and guests to thrive in | MBA Candidate | Operations Assistant

Call Center Representative

Full-time | $21 to $23/hr | Monday – Friday, 8:30 AM – 5:30 PM | Open to Remote/Hybrid for the Right Person

We are hiring a Call Center Representative to join our fast-paced, customer-focused team. This is a great opportunity for someone with recent high-volume call center experience and strong customer service skills. A California Life and Health Insurance license is required.

What You'll Do

• Answer a high volume of inbound calls from individuals inquiring about established dental/vision/life/disability insurance plans.
• Assist callers with accurate, friendly, and efficient service.
• Make outbound follow-up calls as needed.
• Document all calls and maintain up-to-date client records.
• Process documents, respond to emails in accordance with company procedures.
• Collaborate with team members in a supportive, fast-paced environment.

What We're Looking For

• 1+ years of RECENT experience (within the last 2 years) in a high-volume call center environment.
• Knowledge of dental/vision/life/disability insurance is a plus.
• Ability to verbally make and receive numerous telephone calls per day to address benefit issues with callers.
• California Life & Health Insurance license is required
• Fluent English; Spanish bilingual is a strong plus.
• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong attention to detail and ability to multitask.
• Proficient with Microsoft Office and able to learn new systems.
• Pay range $21 - $23
• Schedule: Full-time | Monday – Friday, 8:30 AM – 5:30 PM
• Benefits include:
• Medical, dental, vision, life and disability insurance
• Flexible Spending Account
• 401(k) with matching
• Flexible Spending Account
• Paid time off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Insurance

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