Maimonides Medical Center is hiring: Call Center Representative in New York

Receptionist

Our busy OB/GYN Faculty Practice with 18 physicians is seeking a reliable, professional, and compassionate receptionist to join our patient services team in answering inbound calls and triaging appropriately.

As the first point of contact for our patients, you will play a key role in delivering exceptional service by answering calls, scheduling appointments, providing information, and ensuring every patient interaction is handled with care and efficiency.

Responsibilities:

·         Answer high-volume inbound calls in a courteous and professional manner.

·         Schedule, reschedule, and cancel appointments using our electronic medical records system

·         Assist patients with general questions regarding the practice, policies, and services

·         Accurately document call details and escalate issues when appropriate

·         Coordinate with clinical and administrative staff to ensure smooth patient flow

·         Maintain confidentiality and comply with HIPAA standards at all times

Qualifications:

·         Previous call center or healthcare front-desk experience strongly preferred

·         Excellent communication and interpersonal skills

·         Ability to multitask in a fast-paced, high-volume environment

·         Strong attention to detail and organizational skills

·         Knowledge of medical terminology and EMR systems

·         Bilingual preferred but not required

·         Self-motivated with a positive attitude and demonstrate team spirit

·         Strong written and verbal skills, excellent interpersonal and customer service skills. Computer skills and ability to learn new systems.

·         Proficient in MS Word, Excel, Outlook.

·         High School Diploma/Associate Degree preferred

Schedule:

·         Full-time, Monday – Friday, 35 hour per week

·         Must be flexible with the needs of the office

To Apply:

·         If you are motivated, reliable, and dedicated to supporting excellent patient care, we encourage you to apply. Please submit your                      resume and cover letter