Jetblacktransportation is hiring: Customer Service Representative/Call Center Ag

Job description

We are a leading provider of transportation services. We are looking to hire a Customer Service Representative / Call Center / Dispatch Agent to join our existing top-notch team. If you're a hard-working individual looking for a great place to grow your career, this is the opportunity for you.

Responsibilities:

1. Respond to customer inquiries and requests via telephone, email, and chat in a timely manner.
2. Document all inquiries, requests, resolutions, follow-up tasks, dispatches, current assignments, feedback collection, and escalate inquiries as necessary following outlined guidelines.
3. Display a courteous and empathetic attitude to all customers.
4. Perform research to answer customer inquiries and requests.
5. Grow existing customer accounts through exceptional customer service and effective sales techniques.
6. Meet quantitative performance metrics as outlined.
7. Keep customer accounts current by updating databases during calls.

Qualifications:

• High school diploma or university graduation preferred.
• At least 1 year of customer service experience.
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
• Proficient in Microsoft Office.
• Excellent interpersonal and communication skills.
• Comfortable working in a high-volume role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Fluent in professional English, both written and spoken.
• Strong problem-solving skills and critical thinking abilities.
• Basic computer skills in various software and web-based applications.
• Able to work nights, evenings, and alternate weekends.