Customer Service Representative/Call Center Agent/Dispatcher/Chat/Email Job at J

Job description

We are a leading provider of transportation services. We are looking to hire a Customer Service Representative / Call Center / Dispatch Agent to join our existing top-notch team. If you're a hardworking individual seeking a great place to grow your career, we encourage you to apply.

Responsibilities:

• Respond to customer inquiries and requests via telephone, email, and chat in a timely manner.
• Document all inquiries, requests, resolutions, follow-up tasks, dispatches, current assignments, collect feedback, and escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
• Display a courteous and empathetic attitude to all customers.
• Perform research to answer customer inquiries and requests.
• Grow existing customer accounts through exceptional customer service and effective sales techniques.
• Meet quantitative performance metrics as outlined.
• Keep customer accounts current by updating databases during calls.

Qualifications:

• High school diploma or university graduation preferred.
• At least 1 year of customer service experience.
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
• Proficient in Microsoft Office.
• Excellent interpersonal and communication skills.
• Comfortable working in a high-volume role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• High professional English language skills (spoken, reading, writing).
• Problem-solving skills and critical thinking abilities.
• Basic computer skills in various software and web-based applications.
• Able to work nights and evenings.
• Required to work alternate weekends.

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