Robert Half is hiring: IT Support Specialist in Plattsburgh

We are looking for a skilled and adaptable IT Support Specialist to join our team in Plattsburgh, New York. In this role, you will be responsible for the installation, configuration, and troubleshooting of networked hardware and software solutions for our clients. This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is eager to expand their technical expertise.

Responsibilities:

• Technical Installation & Support: Install, configure, and troubleshoot print/scan devices and related software both onsite and remotely across Northern New York.
• Collaboration & Communication: Work closely with sales reps, field technicians, and internal teams to ensure smooth installations and high-quality service.
• Client-Focused Problem Solving: Provide pre- and post-sales support, resolve high-priority issues, and maintain documentation and CRM records. 

• High school diploma or equivalent with 1-3 years of relevant technical experience.
• Solid understanding of PCs, including both hardware and software components.
• Hands-on experience with Windows Server, Windows 10/11, Mac OS, as well as routers and switches.
• Proven ability to troubleshoot and resolve issues related to printers, scanners, and multifunctional devices.
• Strong customer service and communication skills to effectively interact with clients and team members.
• Familiarity with Active Directory, Microsoft Exchange, and basic networking concepts.
• Competence in hardware installation, application setup, and general network troubleshooting.
• Willingness to travel to client sites as required.