Job Description
We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.
Responsibilities:
• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.
• Handle provisioning, setup, and maintenance of network devices and related infrastructure.
• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.
• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.
• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.
• Diagnose and resolve issues with network hardware and cabling.
• Participate in the on-call rotation to provide after-hours support as needed.
• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.
• Execute additional IT tasks as assigned to ensure smooth operational functionality.
• High school diploma required; additional technical certifications are a plus.• At least 1 year of experience in a technical support role.
• Fundamental understanding of computer operations, networking, and user environments.
• Proven ability to troubleshoot and resolve issues with personal computing systems.
• Strong verbal and written communication skills.
• Availability to work flexible hours in a 24/7 support environment, including swing and graveyard shifts.
• Detail-oriented, adaptable, and eager to learn in a fast-paced setting.
• A commitment to delivering outstanding customer service with a positive and detail-oriented approach.