TAM Residential is hiring: IT Support Specialist in Plano
TAM Residential, Plano, TX, United States, 75086
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This range is provided by TAM Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$33.00/hr - $38.00/hr
Join TAM Residential – Where Your Career Thrives
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.
TAM was awarded NAA's Top Employer for 2022!
As an IT Support Specialist, you will be responsible for providing technical support for the organization’s IT systems and networks, ensuring optimal performance and security, as well as supporting the company’s many departments in Level 1 to Level 2 support requests.
The ideal candidate should possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills. The successful candidate should also be knowledgeable of IT network security and have experience working with various operating systems and platforms.
Responsibilities:
- Manage and resolve Help Desk tickets in a timely manner, providing technical support to onsite and remote users.
- Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments
- Manage, troubleshoot, and monitor all installed systems and infrastructure
- Assist with the setup and onboarding of new employees, including configuring hardware and software, creating user accounts, and setting up access permissions.
- Proactively ensure the highest levels of systems and infrastructure availability
- Provide level 1 to level 2 support to company staff
- Implement and manage new IT systems and services as directed by the IT Manager or VP, IT
- Develop and implement IT processes and procedures
- Collaborate with IT team and users in other departments to meet organizational needs and objectives
- Stay up to date on the latest IT trends and technologies
- Develop and maintain documentation of IT systems and networks
- AS/BS degree in computer science or 2+ years of experience in IT systems administration or IT support role
- Experience onboarding and offboarding users to various systems
- Knowledgeable of IT network security and have experience working with various operating systems and platforms
- Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and JumpCloud
- Knowledge of identity and access management
- Possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills
- CompTIA, CISCO (networking), Google, Microsoft Certifications are a plus.
- Knowledge and hands-on experience with supporting Ubiquiti (Unifi) and SonicWall network and security infrastructure are a plus.
- Ability to travel up to 30%
- Pay Range: $33.00/hour - $38.00/hour
- Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
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