IT Support Specialist Job at Tavistock US LLC in Orlando

Description:

Tavistock U.S.

Tavistock US provides essential shared services that empower our portfolio of companies to thrive. Through strategic thinking, operational expertise, and a commitment to continuous improvement, we create value tailored to evolving business needs. Our work spans finance, human resources, IT, legal, marketing, communication, procurement and more—all with the goal of fostering growth and new opportunities.

Our culture reflects the diverse industries we serve, grounded in our core values of collaboration, integrity, and excellence. We embrace innovation, think strategically, and prioritize well-being while delivering measurable results. At Tavistock US, we believe in an open and entrepreneurial environment, where teamwork and problem-solving drive our shared success.

If you identify with these characteristics, want to work with a growing company and are interested in an IT Support Specialist position, please submit your application today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices.

Title: IT Support Specialist

FLSA Status: Non-Exempt

Type: Full-time

Supervisor: Senior IT Operations & Software Systems Manager

General Summary: Tavistock is seeking a motivated and detail-oriented IT Support Specialist to join its technology team. This position is responsible for supporting and maintaining IT systems across multiple platforms, including Microsoft, Apple, and networking technologies. You will provide responsive technical support, assist with infrastructure maintenance, and collaborate with both internal teams and external vendors.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for Windows 11, macOS, and Microsoft 365 platforms.
• Troubleshoot and resolve issues related to hardware, software, and networks.
• Deliver on-site and remote support for users at multiple locations.
• Configure and maintain desktop/laptop systems (Dell, Surface, Apple).
• Deploy user workstations, configure monitors, and connect peripherals.
• Manage user accounts, security groups, and access controls in Active Directory.
• Set up and support hardware VoIP phones and related .
• Document tickets in the helpdesk system and track resolution status.
• Create and update technical documentation for systems and processes.
• Participate in after-hours/on-call support as needed.
• Complete other tasks or projects assigned by IT leadership.

Requirements:

Qualifications:

• Associate degree required; Bachelor’s preferred.
• 3+ years of experience in IT support or helpdesk roles.
• CompTIA A+ and Network+ certifications strongly preferred.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Solid knowledge of networking (LAN/WAN, TCP/IP, VLANs, Wi-Fi, VoIP).
• Experience with both Windows and Apple operating systems.
• Familiarity with IT security tools, endpoint protection, and access management.
• Mobile device support and POS experience are a plus.
• Excellent troubleshooting, documentation, and communication skills.
• Valid driver’s license and reliable transportation.
• Must be able to lift equipment up to 50 pounds.

This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.