Inside Higher Ed is hiring: IT Support Specialist (Temp) in Atlanta

Overview

Georgia State University College of Law, located in the heart of downtown Atlanta, is seeking to hire a dynamic IT Support Specialist (Temp).

This position is needed to support the current demands in event support and classroom support. Under general supervision, this role provides customer service to external and internal clients who use the College of Law space, supporting research, teaching, and learning outcomes for our Students, Faculty, and Staff.

Responsibilities

• Provide support services such as installing, uninstalling, upgrading, operating, troubleshooting, and repairing a wide variety of audio-visual equipment, telephone equipment, computer hardware, printers, copiers, software, and mobile devices. Advanced responsibilities will include supporting specific departmental requirements that may fall on nights and weekends.
• Support external clients, students, faculty, and staff with audiovisual needs for events and classrooms.
• Troubleshoot and install computer hardware, software, and peripherals.
• Diagnoses, performing routine maintenance, and minor repairs to maintain audiovisual equipment.
• Support helpdesk walk-up, calls, emails, and tickets.

Qualifications

• Minimum Requirements: Bachelor’s degree and two years of related experience, or a high school or GED and six years of related experience, or a combination of education and experience.
• Preferred Requirements: Excellent customer service; Attention to detail.

Location: Atlanta Campus

Open until filled