Computer Business Consultants, Inc is hiring: IT Support Technician – MSP & IT I

About Us

We are a well-established and fast-growing Managed IT Services Provider (MSP) serving businesses across healthcare, legal, construction, financial, and professional services industries. We specialize in service desk and helpdesk support, cybersecurity, cloud solutions, and IT infrastructure management.

Due to continued growth, we are looking for an IT Support Technician with strong technical expertise and a willingness to grow within an MSP environment. If you’re skilled in troubleshooting, client support, networking, security, and IT project execution, this is a great opportunity to build your career in a professional and supportive environment.

Career Growth: Internal Development Program

We provide a clear pathway to advance from an IT Support Technician to a Senior IT Specialist (Level 2+) with hands-on training, mentorship, and project exposure. This program includes:

• Hands-on training in networking, server management, cybersecurity, and cloud solutions.
• Direct mentorship from senior engineers and leadership.
• Exposure to complex IT projects and enterprise environments.
• Performance-based salary increases as you gain expertise.

Salary: $48,000 – $60,000 based on experience and skills.

The more sought-after skills you bring, the higher the starting offer.

Sought-After Skills for Higher Pay:

• Experience with Microsoft 365 administration, setup, and migrations.
• Familiarity with PSA tools such as ConnectWise Manage and RMM tools such as ConnectWise Automate or Kaseya VSA.
• Strong troubleshooting skills in Windows environments, networking, and client devices.
• Experience with VMWare and Hyper-V virtualization setup & maintenance.
• Knowledge of firewall configuration/management & network security best practices.
• Experience working with Active Directory, DNS, DHCP, and Group Policy.
• Exposure to Unix/Linux systems.
• Experience implementing and managing Disaster Recovery & Backup solutions.
• Knowledge of IT security frameworks (e.g., NIST, ISO).
• Direct experience working at a Time and Billing IT/MSP Company.

What You’ll Do (Key Responsibilities)

• Provide technical support for client IT environments, resolving service desk requests. Most support requests are Level 1, with opportunities to work on Level 2 issues alongside our Senior Technical Team as proficiency increases.
• Assist with troubleshooting hardware, software, networking, and security issues.
• Support client onboarding, cloud migrations (Microsoft 365, servers, networking), and IT project execution.
• Ensure IT infrastructure remains operational, secure, and well-documented.
• Maintain accurate client records and update ticketing systems.
• Collaborate with senior engineers to improve IT environments and service delivery.

What We’re Looking For (Requirements)

• At least a 2-year degree in Information Technology or a related field is required.
• 2 or more years of IT support experience, preferably in an MSP or a similar client-facing IT role. This is NOT a trainee role. This position is for those already trained for at least level 1 IT support.
• Ability to multitask and manage multiple client issues efficiently.
• Strong customer service and communication skills.
• Must be comfortable working on-site (this is an in-office role).
• Valid driver’s license and reliable transportation for on-site client visits.
• Diligently track time and billing to ensure accurate documentation.
• Availability to participate in on-call support rotations.

Salary: $48,000 – $60,000 based on experience and skills.

Benefits:

• Healthcare: 50% covered by the employer.
• Health, dental, and vision insurance, with gym membership discounts.
• Paid Time Off (PTO) & Paid Holidays.
• Professional Development: Certification support & career growth opportunities.
• Stable, Full-Time Position with Long-Term Growth Potential.
• Drug-Free & Smoke-Free Workplace: We maintain a strict no-smoking policy on company premises and at client sites.
• Work-Life Balance: Hybrid work available after proven ability to handle responsibilities independently.

Team Culture

• Collaborative work environment with team-building activities.
• Company-provided laptop, phone, and other devices.
• Healthy snacks, fruits, and beverages provided on-site.

How to Apply & Next Steps

• Apply today! Once we review your application, qualified candidates will receive a direct invitation for an initial phone screening.
• Our company name and full details will be shared after this step to ensure a smooth and transparent hiring process.
• We are hiring NOW! If you’re looking for a long-term IT career with strong growth potential, apply today!