TechNexus Venture Collaborative is hiring: IT Support Technician in Chicago

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TechNexus Venture Collaborative provided pay range

This range is provided by TechNexus Venture Collaborative. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

About TeamWorking

TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75+ technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.

TeamWorking by TechNexus is seeking a highly motivated and technically proficient candidate to join our team as an IT Support Technician. This part time position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:

• Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated, but often supportable remotely
• Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming
• Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra
  
  
  

Responsibilities:

• Provide technical support to staff and collaborators, troubleshooting hardware and software issues
• Assist with user account management, including setup and security administration
• Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms
• Assist with data backup and recovery procedures
• Contribute to documentation of IT processes and procedures
• Support onboarding and offboarding of users
• Respond to and manage Helpdesk tickets in a timely and professional manner
• Assist with special IT projects as assigned
  
  
  

Qualifications:

• Strong understanding of operating systems (Windows, Mac OS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP).Experience with database administration is a plus
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational skills
• Prior experience in an IT support role is a plus
  
  
  

Hourly Rate: $20/hour

Scheduled Hours: Up to 20 hours/week

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Venture Capital and Private Equity Principals

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