IT Support Analyst Job at Jobs via Dice in Albuquerque

Join to apply for the IT Support Analyst role at Jobs via Dice

3 days ago Be among the first 25 applicants

Join to apply for the IT Support Analyst role at Jobs via Dice

Get AI-powered advice on this job and more exclusive features.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

Robert Half is seeking an IT Support specialist for a national non profit organization.

The IT support role is onsite in Albuquerque, New Mexico, Monday - Friday 8am-5pm

The IT Support specialist duties and responsibilities include but are not limited to:

Answers Help Desk phone and creates support tickets.

Creates and monitors support cases submitted via email.

Sets up and maintains IT asset inventory.

Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.

Provides technical support, training, and guidance to center staff on supported technology solutions and applications.

Manages and assists in the implementation of new networks, computers, and software applications.

Works with the organization, computer maintenance companies, and software vendors to resolve problems.

Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with the organization to resolve them.

Ensures CIS systems comply with organizational policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.

Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.

Assists staff in acquiring new computer equipment and peripherals per organizational policies.

Assists with computer cabling in compliance with organizational specifications.

Ensures EPMS contains accurate and up-to-date information about the center's automated equipment.

Collaborates with corporate IS staff on installation of developed applications.

Obtains and maintains training resources for staff.

Provides individual and group instruction on the use of equipment, software applications, and network features.

Maintains current knowledge of updates and requirements regarding network systems and hardware.

Requirements

Interviews are currently being conducted , for immediate consideration please apply

The successful IT Support specialist will have IT Support experience.

Windows 10, Active Directory, Hardware /software support, printer support

Experience supporting all level of End users to include non technical

Strong customer service skills and patient, helpful attitude is beneficial

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Get notified about new Information Technology Support Analyst jobs in Albuquerque, NM.

Application/ Operational Support Analyst

Albuquerque, NM $80,000.00-$100,000.00 1 month ago

Plans, Policy, and Futures Support Analyst

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr