IT Support Lead Job at Jobs via Dice in Savannah

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Description

Job Summary: We are seeking an experienced and highly motivated IT Support Lead to oversee and manage our IT support operations. The IT Support Lead will be responsible for leading a team of IT support specialists, ensuring the timely and effective resolution of technical issues, and maintaining high levels of user satisfaction. This role requires a blend of technical expertise, leadership skills, and a strong commitment to service excellence.

Responsibilities:

• Team Leadership & Management:
• Lead, mentor, and coach a team of IT Support Specialists.
• Conduct performance reviews, provide constructive feedback, and identify training needs.
• Schedule and prioritize tasks for the support team to ensure optimal coverage and efficient issue resolution.
• Foster a positive and collaborative team environment.
• Technical Support & Issue Resolution:
• Act as an escalation point for complex technical issues that cannot be resolved by junior support staff.
• Provide hands-on technical support for hardware, software, network, and system-related problems.
• Diagnose and troubleshoot issues across various platforms (Windows, macOS, cloud applications, etc.).
• Ensure all support requests are logged, tracked, and resolved within established SLAs.
• Process Improvement & Documentation:
• Develop, implement, and maintain IT support policies, procedures, and best practices.
• Create and update comprehensive documentation for common issues, resolutions, and system configurations.
• Identify opportunities for automation and efficiency gains within the support process.
• Contribute to the continuous improvement of IT services.
• System Administration & Maintenance:
• Assist with the administration and maintenance of IT infrastructure, including servers, networks, and cloud services.
• Manage user accounts, permissions, and access controls.
• Participate in IT projects, including system upgrades, migrations, and new technology rollouts.
• Customer Service & Communication:
• Ensure a high level of customer satisfaction through professional and empathetic interactions.
• Communicate technical information clearly and concisely to non-technical users.
• Collaborate with other IT teams and departments to resolve cross-functional issues.
• Vendor Management:
• Liaise with external vendors for hardware/software support and procurement as needed.
  
  

Requirements

Project Management, Asset Management, IT project management, Define Requirements

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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