Senior IT Support Specialist - Rhode Island Job at TEKsystems in Providence

Description :

Core Responsibilities:

1. Troubleshoot and resolve simple Desktop / Laptop problems.
2. Install, maintain, and acquire desktops, laptops, software, and peripherals throughout the organization.
3. Perform client LAN / hard disk backups; assist with end-user questions and problems.
4. Participate in performance monitoring and tuning of PC systems under supervision.
5. Receive work direction from supervisor or experienced peers on work priorities and daily assignments.
6. Maintain an adequate spare parts inventory for systems, subsystems, and components used in repairs.
7. Communicate effectively with clients, peers, and supervision, blending technical and business details.
8. Develop and maintain relationships with clients, peers, and management.
9. Coordinate with Technology Support Services / IT Managers / IT Development to ensure timely completion of problems and changes within SLAs.
10. Perform other duties as assigned.
11. Travel to various locations as needed, with mileage reimbursed at 65.5 cents per mile.

Skills :

Windows 10, migration, Desktop PC support, Imaging, Deployment, Customer Care, Application Deployment, Documentation, Software Installation, Hardware Troubleshooting, Ticketing System, Support, Hardware, Inventory, Customer Service, Printers, Asset Management, Microsoft Office, SCCM, Office 365, Technical Support, Help Desk, Desktop Hardware, Outlook, Hardware Installation, Workstation, Active Directory, Network Support, Server Support, ServiceNow, Remote Support, Cisco Networking, Monitoring Tools.

Additional Skills & Qualifications :

Strong organization and customer service skills are essential.

Experience Level : Expert

Note: This job is active, and travel to specified locations may be required. Mileage expenses are reimbursed at 65.5 cents per mile.

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