IT Specialist Job at Premium Service Brands in Charlottesville

Overview

The IT Specialist role at Premium Service Brands focuses on managing a wide range of IT systems, software applications, hardware, and networks. The role ensures seamless IT operations, troubleshooting, and optimization across the business. The IT Specialist collaborates with internal teams, vendors, and stakeholders to ensure IT solutions meet organizational needs and objectives.

Responsibilities

• Oversee the maintenance and optimization of software, hardware, and network systems.
• Troubleshoot and resolve technical issues across IT systems, with timely escalation for complex problems.
• Monitor system performance and implement enhancements to improve reliability and efficiency.
• Manage relationships with IT vendors, service providers, and third-party software providers to ensure prompt resolution of issues and support escalations.
• Evaluate contracts, SLAs, and service offerings to align with business needs and budgets.
• Ensure IT systems (servers, networks, and cloud-based applications) are secure, updated, and aligned with organizational objectives.
• Evaluate and recommend new technologies, tools, or upgrades to improve IT capabilities and performance.
• Prepare and manage IT budgets, track expenditures, and identify cost-saving opportunities.
• Monitor IT infrastructure for vulnerabilities and oversee the implementation of security patches and best practices.
• Ensure compliance with organizational IT policies and external regulatory requirements.
• Implement disaster recovery plans and system backups to ensure business continuity.
• Lead disaster recovery planning and data backup processes.
• Maintain comprehensive documentation for IT processes, system configurations, and troubleshooting procedures.
• Prepare regular reports on IT performance, incident resolution metrics, and project statuses.
• Develop and deliver training sessions for end-users on IT systems, tools, and security protocols.
• Provide direct support to end-users to resolve technical issues efficiently and effectively.
• Lead IT projects, including system upgrades, software deployments, and infrastructure installations, from planning to execution.
• Manage project timelines, resources, and budgets to ensure successful implementation.

Qualifications

Qualifications are not specified in the provided description.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Business Consulting and Services

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