IT Support Professional Job at CompuGroup Medical SE & Co. KGaA in Columbia

Overview

Join to apply for the IT Support Professional role at CompuGroup Medical SE & Co. KGaA.

Create the future of e-health together with us by becoming an IT Support Professional. At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Receive, log and respond to customers' work order requests, troubleshoot software, and address hardware issues within the organization. Primary responsibility is user support and customer service.
• Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
• Assist daily in on-site installations, upgrades, setups and configurations of network systems and be available to users requiring technical assistance.
• Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices and training rooms.

Your Qualification

• Must be local to the Columbia, SC area; required to be in office Monday to Friday, 8 AM to 5 PM.
• Minimum of 1 year of experience in technical support on Windows operating systems, supporting complex and diverse hardware/software problems and troubleshooting Microsoft Windows 10/11 systems with a strong knowledge of Microsoft Outlook, MS Office and networking, M365 knowledge, Azure Intune, as well as PowerShell scripting.
• Previous customer service experience; strong analytical and communications skills.
• Able to handle constantly changing flow of traffic; remain productive during slow times; be able to multitask effectively during busy times; and exercise patience and professionalism during stressful situations. Also, able to provide technical support over the phone using good phone skills and professional demeanor.
• Antivirus and Spyware troubleshooting knowledge.
• Excellent problem-solving skills and ability to visualize a problem or situation and think abstractly to solve it.

What You Can Expect From Us

• Purpose: Become part of an important mission at the interface between healthcare and digitization; create the future of e-health.
• Equal Opportunity Employer: We value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplace, chances to learn from others on a dynamic IT team.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting