CompuGroup Medical is hiring: IT Support Professional in Columbia

Create the future of e-health together with us by becoming an IT Support Professional

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

Receive, log and respond to customers work order requests, troubleshoot software; and address hardware issues within the organization. Primary responsibility is user support and customer service.

Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.

Assist daily in on-site installations, upgrades, setups and configurations of network systems and available to users requiring technical assistance.

Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices and or training rooms.

Your Qualification:

Must local to the Columbia, SC area, required to be in office Monday to Friday, 8AM to 5PM

Minimum of 1 year of experience in technical support on Windows operating systems, supporting complex and diverse hardware/software problems and troubleshooting Microsoft Windows 10/11 systems with a strong knowledge of Microsoft Outlook, MS Office and networking , M365 knowledge, Azure Intune, as well as PowerShell scripting.

Previous customer service experience, strong analytical and communications skills required.

Able to handle constantly changing flow of traffic; remain productive during slow times; be able to multitask effectively during busy times; and exercise patience and professionalism during stressful situations. Also, able to provide technical support over the phone using good phone skills and professional demeanor.

Antivirus and Spyware troubleshooting knowledge.

Excellent problem-solving skills and ability to visualize a problem or situation and think abstractly to solve it.

What you can expect from us:

Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.

Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

Security: We offer a secure workplace in a crisis-proof market.

All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

Work environment: Modern workplace, chances to learn from others on a dynamic IT team

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission .

About Us

We create the future of e-health.

CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees

Sustainable solutions for constantly growing demands in healthcare

Locations in 19 countries and products in 60 countries worldwide