IT Support Professional Job at CompuGroup Medical SE in Columbia

Create the future of e-health together with us by becoming an IT Support Professional

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Receive, log and respond to customers work order requests, troubleshoot software; and address hardware issues within the organization. Primary responsibility is user support and customer service.

• Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.

• Assist daily in on-site installations, upgrades, setups and configurations of network systems and available to users requiring technical assistance.

• Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices and or training rooms.

Your Qualification:

• Must local to the Columbia, SC area, required to be in office Monday to Friday, 8AM to 5PM

• Minimum of 1 year of experience in technical support on Windows operating systems, supporting complex and diverse hardware/software problems and troubleshooting Microsoft Windows 10/11 systems with a strong knowledge of Microsoft Outlook, MS Office and networking, M365 knowledge, Azure Intune, as well as PowerShell scripting.

• Previous customer service experience, strong analytical and communications skills required.

• Able to handle constantly changing flow of traffic; remain productive during slow times; be able to multitask effectively during busy times; and exercise patience and professionalism during stressful situations. Also, able to provide technical support over the phone using good phone skills and professional demeanor.

• Antivirus and Spyware troubleshooting knowledge.

• Excellent problem-solving skills and ability to visualize a problem or situation and think abstractly to solve it.

What you can expect from us:

• Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.

• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security: We offer a secure workplace in a crisis-proof market.

• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment: Modern workplace, chances to learn from others on a dynamic IT team

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.