IT Support Technician Job at Seminole County FL in Sanford
Seminole County FL, Sanford, FL, United States, 32771
Position is responsible for providing first-level support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.
Additional compensation based on licensure.
Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Key Responsibilities
- Troubleshoot hardware and software, installations, and support to both internal and external customers.
- Plan work routines, meet performance metrics, ensure quality control, document processes, and communicate effectively.
- Perform remote and/or on-site troubleshooting using diagnostic techniques and pertinent questions. Document issues and resolutions properly for record keeping.
- Image, configure, install, and repair computer endpoints, following up with users to ensure proper function.
- Install Windows updates, software updates, firmware, and deploy software through SCCM.
- Prioritize and manage multiple incidents and requests, evaluating and addressing hardware, software, networking, and other technical issues.
- Develop training materials, procedures, and conduct training sessions for hardware and software use.
- Diagnose, troubleshoot, and resolve hardware, software, or network problems, replacing defective components as needed.
- Perform data backups and disaster recovery operations.
- Monitor ticket workflows in accordance with SLAs.
- Support, manage, and maintain desktop, laptops, and mobile devices, including patching, configuring, and upgrading hardware/software.
- Provide technical support for Mac OS, Windows, and Office-based workstations.
- Support after hours on-call rotation as necessary.
- Maintain accurate inventory and asset records.
- Lead or participate in IT projects as directed.
Knowledge and Skills
- Windows Operating Systems
- Apple iOS
- Microsoft SCCM
- Active Directory and Group Policy
- Hardware imaging and configuration
- Hardware/Software security and encryption
Additional Duties
- Perform other related work as required.
- In emergencies, all employees may be required to perform alternate duties.
Qualifications
- Associate degree in Computer Technology and two years of experience in computer support, or equivalent education/training/experience.
- Microsoft and CompTIA certifications preferred.
- Excellent communication, organizational, and prioritization skills.
- Ability to communicate effectively with team members, customers, leadership, and officials.
- High teamwork, coordination, judgment, initiative, and positive attitude.
- Ability to evaluate situations and exercise good judgment.
- Ability to work independently and maintain detailed records.
- Advanced knowledge of IT support methods, tools, and techniques in complex environments.
- In-depth knowledge of PCs, OS, Office Suite, and general business applications.
- Effective working relationships with staff at all levels.
- Ability to adapt to a dynamic environment and respond to changing priorities.
- Valid Florida Driver’s License and ability to travel within Seminole County.
- Attendance at Seminole County Required Trainings and position-specific trainings.