TEKsystems is hiring: IT Plant Support Analyst in West Bend

Overview

This role is part time (16 to 20 hours/week), first shift (8 am to 5 pm). Customer open to multiple ways to achieve these hours. 100% onsite with some on call and travel responsibilities. Must have own vehicle. This is a 6 month contract with the possibility of being extended. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting.

Location: West Bend, WI. Fully onsite.

Responsibilities

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods\' standard operating procedures.
• Focuses on proactive support and directing that work to the proper support teams.
• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
• Utilizes the Service Management tool to enter issues and requests, updating until complete.
• Communicates system outages to those affected at assigned plant(s).
• Rolls out new processes, hardware, or software.
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7 support for plant/region as needed.

Qualifications & Skills

• 2 to 3 years of experience in a manufacturing environment is preferred.
• Troubleshooting, Active Directory, SCCM, network support, Office 365, technical support, CAT6, fiber optic cable.
• Strong customer service skills.
• Ability to participate in or lead small to medium IT projects using Schreiber Foods Enterprise Project Management tools and processes.
• Experience with service management tools for trend analysis and improvement recommendations.
• Ability to work with Global IT teams to provide IT solutions for plant engineers.
• Creates IT documentation for plant support processes and understands IT processes and best practices.

Top Skills

• Troubleshooting
• Active Directory
• Customer service
• SCCM
• Network support

Benefits & Compensation

• Pay range: $20.00 - $23.00/hr.
• Eligibility requirements apply to some benefits. Benefits may be subject to change and depend on job classification and length of employment.
• Benefits for eligible temporary role may include medical, dental & vision; 401(k); life insurance; disability; HSA; transportation benefits; PTO/vacation/sick leave; and other programs.

Application & Status

Application Deadline: This position is anticipated to close on Sep 17, 2025.

About TEKsystems

TEKsystems is an Allegis Group company and an equal opportunity employer. We partner in transformation to help clients activate ideas and solutions across North America, Europe and Asia. For more information, visit TEKsystems.com.