Sky Systems is hiring: IT Desktop Support Engineer in Lafayette

Overview

Job Title: IT Desktop Support Technician

Company: Sky Systems

Job Type & Location

Job Type & Location: Onsite | 200 Healthcare Dr, Lafayette, CO. Contract is initially 2 months starting from September, and is fully extendable based on candidate performance (may extend to long-term/ongoing).

Responsibilities

• Minimum 2-3 years of IT infrastructure field support experience including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and security compliance.
• Experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals and desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities at sites under instruction.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• Ability to troubleshoot issues with systems and networks using deductive reasoning; address end-user network cabling issues and repeat problems with preventive actions.
• Experience in problem management and in analyzing repeat calls.
• Excellent written and oral communication skills with clients and management.
• Ability to work with deadlines and complete tasks on time; proactive ownership and sense of urgency.

Qualifications

• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience with ticketing tools (ServiceNow, Remedy, etc.).
• Minimum 2-3 years of IT infrastructure field support experience including troubleshooting hardware, software, and OS issues.

Non-Technical

• Good customer management skills; strong oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and results oriented; passionate about the work.
• Ability to work independently or as part of a team; able to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Civil Engineering

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