TechDigital Group is hiring: IT Desktop Technician Support in Hebron

Schedule: Full Time - Second Shift 2 pm -10:30 pm M-F

Description & Requirement:

1. Provide Deskside Support including general computer hardware and software troubleshooting
2. Request, enable and setup accounts and access for new users
3. Install standard image for new and re-image systems
4. Configure (hardware, software) client computers prior to installation
5. Maintain and troubleshoot local Zebra and Client printers and handheld scanners
6. Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided; interest in learning is necessary)
7. Receive and organize asset inventory
8. Deliver/Install Assets
9. Terminate, dispose of, relocate assets as needed
10. Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
11. Provide technical assistance during install/conversion as requested for in-house and remote users
12. Manage IT Ticket Queue of requests to meet the SLA requirement
13. Coordinate with next Level support for any open issues
14. Willing to work different shifts as needed
15. Tier 1 support for Network/LAN/Telephony

Qualifications:

1. 2+ years desk side support experience preferred
2. Good communication and interpersonal skills to work with customers
3. A+ Certification preferred
4. US Citizen or Permanent Resident required
5. Onsite Support, not remote