Job Summary
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Summary See below for important information regarding this job.
Responsibilities
- Provides technical and analytical IT support that involves providing customer support in response to customer requests
- Reviews and maintains problem tracking and resolution databases
- Assesses system shutdowns/software defects and coordinates with IT management to recommend replacement/modification/other action and safeguard existing systems
- Coordinates with other IT Specialists to improve and confirm the quality of existing/proposed software
- Provides user training on PC hardware and software operations via telephone, email, remote access, and through on-site customer visits
Requirements
Conditions of employment
- Must be a U.S. citizen
- Tour of Duty: Set Schedule
- Security Requirements: Non-Critical Sensitive, Secret Access
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Non-Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: Yes
- Please note: This position may be transitioning to DISA in Fiscal Year (FY) 2027; the candidate selected for this recruitment may be reassigned to DISA with the position in FY 27
- This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6
Qualifications
To qualify for an IT Specialist (CUSTSPT) your resume and supporting documentation must support:
- Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- Assists other IT Specialists in the installation, configuration, troubleshooting, surveillance and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-Shelf (COTS) software packages (i.e., Windows 10)
- Develops, installs and troubleshoots customer hardware and software issues
- Isolates and analyzes technical IT data, develops findings, and presents and defends conclusions and recommendations involving/affecting a variety of hardware, software and automated information
- GS-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related
- Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional information
For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF
Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy: The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
The DLA drug testing panel tests for several substances; CBD use may result in a positive test.
Candidates should be committed to improving the efficiency of the Federal government and upholding the rule of law and the United States Constitution.
Location and compensation
Salt Lake City, UT
Salary range: $89,600 - $112,000