IT Technical Support Engineer Job at Jobs via Dice in Los Angeles

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nsight, is seeking the following. Apply via Dice today!

We are looking for a Desktop/Field Services Technician to provide comprehensive support for end-user computing, including software/hardware installations, upgrades, and maintenance of desktop/laptop systems and peripherals. The ideal candidate will have hands-on experience supporting desktop environments within a Windows/TCPIP infrastructure.

Responsibilities

• Configure, install, monitor, and maintain desktop software, hardware, and peripherals, including support for a mobile workforce.
• Provide consultation and assistance to users on all aspects of end-user computing and desktop-based LAN systems software.
• Take ownership of technical issues, ensuring end-to-end problem resolution and communication with employees.
• Provide on-site user training as necessary.
• Resolve and close tickets and work orders related to end-user desktops and peripherals.
• Respond to escalated support issues from the Helpdesk.
• Contribute as a project team member to global desktop installation and upgrade projects.
• Diagnose and resolve issues remotely using remote tools.
• Collaborate with other departments to troubleshoot and resolve infrastructure-related issues.
• Document customer interactions and maintain asset records in the incident management system.
• Perform data recovery and data migration from hard drives.
• Support remote access, including VPN and wireless/broadband connectivity for laptops.
• Install and configure local and network printers.

Qualifications

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

Location and Compensation

Location: Los Angeles, CA

Salary ranges and notices vary by posting location. Examples include:

• Burbank, CA $55,000.00-$65,000.00
• Beverly Hills, CA $22.00-$25.00
• Glendale, CA $57,865.60-$60,000.00
• West Hollywood, CA $75,000.00-$85,000.00
• Northridge, CA $54,700.00-$122,200.00
• Los Angeles, CA $112,497.00-$149,972.00