LHH is hiring: Payroll Customer Support Specialist in Peachtree Corners

LHH Recruitment Solutions is seeking a Payroll Operations Support Specialist who will support our clients payroll operations by managing employee inquiries, maintaining accurate records, and assisting with various administrative and compliance-related tasks. The ideal candidate is detail-oriented, organized, and comfortable handling multiple competing priorities in a fast-paced environment.

Location: Duluth, GA 30096

Shift: Monday to Friday, 8:00 AM – 5:00 PM

Compensation: $25.00/hour

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

Responsibilities & Day-to-Day Tasks:

• Respond to employee and location inquiries via phone, email, and case management systems

• Identify requestor needs and provide accurate guidance or resolution

• Monitor and track communications (email inboxes, phone logs, case systems)

• Share feature requests and workarounds with team members

• Stay current on system functionalities and share updates with the team

• Collect and communicate customer feedback to help close operational gaps

• Handle various types of Verification of Employment (VOE) requests

• Manage unclaimed property responses and maintain related databases

• Assist in the payroll print room with packaging and delivery tracking of live payroll products

• Address payroll delivery issues urgently via case, email, or phone

• Manage and distribute physical mail including returned checks, VOEs, tax documents, and overpayment checks

• Serve as backup to the Garnishment Specialist by uploading garnishment paperwork to the ADP portal

• Complete ad-hoc reporting and research tasks related to payroll projects

• Fulfill legal documentation requests via cases and emails

• Collaborate with the HR Solution Center to resolve cross-departmental employee inquiries

Qualifications:

Top Requirements:

• Strong attention to detail

• Excellent time management and multitasking skills

• Proficiency in data analysis and data entry

Additional Qualifications:

• Strong written and verbal communication skills

• Ability to work independently and as part of a team

• Familiarity with payroll systems and case management tools is a plus

• Comfortable handling sensitive and confidential information

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Payrol

Pay Details: $25.00 per hour

Search managed by: Coleman Harris

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.