Orange County NC
Human Services Technician*
Orange County NC, Hillsborough, North Carolina, United States, 27278
Salary :
$41,646.00 - $61,883.00 Annually Location :
Department of Social Services- Hillsborough Commons, NC Job Type:
Full Time Job Number:
273-2025-974, 273 Department:
Social Services Opening Date:
09/03/2025 Closing Date:
9/17/2025 11:59 PM Eastern
General Description
The Orange County Department of Social Services has an opening for a Human Services Technician.
An employee in this class is responsible for performing one or more functions in eligibility determination for public assistance benefits. Work involves using intake and processing systems, utilizing NC FAST or other automated systems. Work may include interviewing applicants, making changes to existing cases, keying applications, determining eligibility for energy assistance or other programs and/or assisting clients at the front desk.
Work is performed under the general supervision of the Human Services Supervisor with oversight and assistance provided by the Human Services Coordinator, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures. Does related work as required.
The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Technician experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role.
* Background Check is required. Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/1176596 MINIMUM QUALIFICATIONS Graduation from an accredited college or university with an Associate's Degree in a human services field or social work;
OR
High School or General Educational Development (GED) test equivalency
AND
two (2) years related experience in human services;
OR
An equivalent combination of training and experience as defined above.
SPECIAL REQUIREMENTS All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
Bilingual applicants are encouraged to apply.
Please attach transcript with application.
As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Orange County is an Equal Opportunity and Affirmative Action Employer
Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Please indicated your highest level of education from an accredited school?
High School or GED Associate's Degree Bachelor's Degree Master's Degree Doctorate
05
How many years of work experience do you have in human services?
None Less than 2 years 2 or more years
06
Please describe your work experience in human services. If none, indicate N/A. 07
Are you familiar with NCFAST (North Carolina Families Accessing Services thru Technology) or ever worked with the NCFAST system?
Yes No
08
Please list any non-English language(s) you are proficient in speaking. If no other languages indicate N/A. 09
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
Yes No
10
Did you attach an official or unofficial copy of your transcript?
Yes No
Required Question
$41,646.00 - $61,883.00 Annually Location :
Department of Social Services- Hillsborough Commons, NC Job Type:
Full Time Job Number:
273-2025-974, 273 Department:
Social Services Opening Date:
09/03/2025 Closing Date:
9/17/2025 11:59 PM Eastern
General Description
The Orange County Department of Social Services has an opening for a Human Services Technician.
An employee in this class is responsible for performing one or more functions in eligibility determination for public assistance benefits. Work involves using intake and processing systems, utilizing NC FAST or other automated systems. Work may include interviewing applicants, making changes to existing cases, keying applications, determining eligibility for energy assistance or other programs and/or assisting clients at the front desk.
Work is performed under the general supervision of the Human Services Supervisor with oversight and assistance provided by the Human Services Coordinator, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures. Does related work as required.
The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Technician experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role.
* Background Check is required. Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/1176596 MINIMUM QUALIFICATIONS Graduation from an accredited college or university with an Associate's Degree in a human services field or social work;
OR
High School or General Educational Development (GED) test equivalency
AND
two (2) years related experience in human services;
OR
An equivalent combination of training and experience as defined above.
SPECIAL REQUIREMENTS All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
Bilingual applicants are encouraged to apply.
Please attach transcript with application.
As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Orange County is an Equal Opportunity and Affirmative Action Employer
Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Please indicated your highest level of education from an accredited school?
High School or GED Associate's Degree Bachelor's Degree Master's Degree Doctorate
05
How many years of work experience do you have in human services?
None Less than 2 years 2 or more years
06
Please describe your work experience in human services. If none, indicate N/A. 07
Are you familiar with NCFAST (North Carolina Families Accessing Services thru Technology) or ever worked with the NCFAST system?
Yes No
08
Please list any non-English language(s) you are proficient in speaking. If no other languages indicate N/A. 09
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
Yes No
10
Did you attach an official or unofficial copy of your transcript?
Yes No
Required Question