Global Technical Talent
Senior Service Insurance Specialist
Global Technical Talent, Worcester, Massachusetts, us, 01609
Primary Job Title:
Senior Service Insurance Specialist
Alternate/Related Job Titles: Personal Lines Insurance Specialist Customer Service Insurance Advisor Licensed P&C Insurance Specialist Insurance Service Representative Insurance Call Center Specialist
Location: Worcester, MA
Onsite Flexibility: Hybrid - 2-3 days per week onsite
Job Details: Position Type:
Contract to Hire Pay Rate:
$25 - $26/hr Shift/Hours:
Monday-Friday, 7:00 AM - 9:30 PM ET; Rotating Saturday, 9:00 AM - 5:00 PM ET. Job Summary: We are seeking a
Senior Service Insurance Specialist
to join our Customer Service Center team. You will work with
independent insurance agents and customers
to deliver exceptional service and ensure comprehensive personal lines P&C coverage. Candidates must have an
active Property & Casualty (P&C) license or Personal Lines Producer license .
Key Responsibilities:
Handle customer inquiries across multiple states, providing
insurance advice
and support with minimal escalation. Counsel, educate, and recommend
coverage options
aligned with underwriting guidelines. Perform full account reviews on all calls, securing additional coverage or referring to Sales team for final binding. Process policy changes, billing adjustments, and payment plan updates. Review and draft responses to written customer requests. Maintain
policy and billing records , ensuring accuracy and compliance. Manage call center volume while adhering to service level standards. Participate in training to strengthen service skills and prepare for career growth. Required Experience:
2+ years in
Personal Lines or P&C insurance
roles Call center experience strongly preferred Active
P&C License or PL Producer License Nice-to-Have Experience:
Bachelor's degree (preferred, or equivalent work experience) Background in needs-based coverage offerings Prior experience in a multi-state insurance environment Required Skills:
Licensed P&C insurance expertise Customer service and call handling Policy and billing adjustments Preferred Skills:
Strong written/verbal communication Time management and organizational skills Conflict resolution and customer advocacy Proficiency with call center and virtual platforms (Avaya, NICE, POS systems) Additional Skills:
Critical thinking and problem-solving Adaptability to shifting priorities Relationship building with agents and insureds Ability to work with minimal supervision Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: A U.S.
property and casualty insurance company
providing coverage for businesses, homes, and automobiles. Partnering with independent agents and brokers to deliver value and protection to customers nationwide.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25692 #gttic
#gttjobs
Alternate/Related Job Titles: Personal Lines Insurance Specialist Customer Service Insurance Advisor Licensed P&C Insurance Specialist Insurance Service Representative Insurance Call Center Specialist
Location: Worcester, MA
Onsite Flexibility: Hybrid - 2-3 days per week onsite
Job Details: Position Type:
Contract to Hire Pay Rate:
$25 - $26/hr Shift/Hours:
Monday-Friday, 7:00 AM - 9:30 PM ET; Rotating Saturday, 9:00 AM - 5:00 PM ET. Job Summary: We are seeking a
Senior Service Insurance Specialist
to join our Customer Service Center team. You will work with
independent insurance agents and customers
to deliver exceptional service and ensure comprehensive personal lines P&C coverage. Candidates must have an
active Property & Casualty (P&C) license or Personal Lines Producer license .
Key Responsibilities:
Handle customer inquiries across multiple states, providing
insurance advice
and support with minimal escalation. Counsel, educate, and recommend
coverage options
aligned with underwriting guidelines. Perform full account reviews on all calls, securing additional coverage or referring to Sales team for final binding. Process policy changes, billing adjustments, and payment plan updates. Review and draft responses to written customer requests. Maintain
policy and billing records , ensuring accuracy and compliance. Manage call center volume while adhering to service level standards. Participate in training to strengthen service skills and prepare for career growth. Required Experience:
2+ years in
Personal Lines or P&C insurance
roles Call center experience strongly preferred Active
P&C License or PL Producer License Nice-to-Have Experience:
Bachelor's degree (preferred, or equivalent work experience) Background in needs-based coverage offerings Prior experience in a multi-state insurance environment Required Skills:
Licensed P&C insurance expertise Customer service and call handling Policy and billing adjustments Preferred Skills:
Strong written/verbal communication Time management and organizational skills Conflict resolution and customer advocacy Proficiency with call center and virtual platforms (Avaya, NICE, POS systems) Additional Skills:
Critical thinking and problem-solving Adaptability to shifting priorities Relationship building with agents and insureds Ability to work with minimal supervision Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: A U.S.
property and casualty insurance company
providing coverage for businesses, homes, and automobiles. Partnering with independent agents and brokers to deliver value and protection to customers nationwide.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25692 #gttic
#gttjobs